From: Business Service, FERIEN <business-service@ferien-touristik.de>
Date: 2016-10-01 11:43 GMT+02:00
Subject: Fwd: [T#2016093098000214] [Ticket#FER2016093010000325] URGENT - price difference AMTSES0142 - MTS
To: Sandra Büddemann <bueddemann@ferien-touristik.de>
Business Service
******************************
Schiess-Str. 44a
40549 Düsseldorf
Tel.: +49 (0) 211 68771 107 (Sandra Büddemann)
Fax.: +49 (0) 211 68771 224
E-Mail: business-service@
******************************
www.ferien-touristik.de
www.facebook.com/
FERIEN Touristik GmbH
Geschäftsführung: Heinz Bauermeister
Amtsgericht Düsseldorf HRB59898
From: Business Service, FERIEN <business-service@ferien-
Date: 2016-10-01 11:39 GMT+02:00
Subject: Re: [T#2016093098000214] [Ticket#FER2016093010000325] URGENT - price difference AMTSES0142 - MTS
To: Oriol Barnes <oriol.barnes@axisdata.net>
Cc: Sergio Sánchez <sergio.sanchez@axisdata.net>, "v.bezaras@traso.de" <v.bezaras@traso.de>, xRes Quality <quality@traso.de>, FERIEN Ticketsystem <helpdesk@ferien-touristik.de>
Business Service
******************************
Schiess-Str. 44a
40549 Düsseldorf
Tel.: +49 (0) 211 68771 107 (Sandra Büddemann)
Fax.: +49 (0) 211 68771 224
E-Mail: business-service@ferie
******************************
www.ferien-touristik.de
www.facebook.com/FERIENTourist
FERIEN Touristik GmbH
Geschäftsführung: Heinz Bauermeister
Amtsgericht Düsseldorf HRB59898
Hi Sergi,
OTA Full notifications for LMX / JT / OPOD / FOR have been postponed and they will not be launched tomorrow Saturday
Salut.
Oriol Barnés
Maintenance Team Lead
Calle Fluviá 1, 3º izda
ES - 07009 Palma de Mallorca.
This message and its attached documents are confidential. If you are not the addressee please inform the sender of this and eliminate this notification and any attached documents, without reproducing or making known their content. Transmission of electronic mail does not guarantee this being secure or free of errors, for which reason we waive any responsibility in this respect.
L.O. 15/1999 (LOPD).- Your personal data is or may be included in a file belonging to AXIS DATA, S.L.U. for keeping mutual communication operative as regards matters stemming from your activity. To practise your rights of access, rectification, cancellation and opposition, you may get in touch with us in writing including a copy of your I.D. card sent to Calle Fluvià 1, planta 3 izq. 07009 Palma de Mallorca, Balearic Islands, Spain.
From: Sergio Sánchez
Sent: viernes, 30 de septiembre de 2016 18:03
To: v.bezaras@traso.de; xRes Quality <quality@traso.de>
Cc: business-service@ferien-touristik.de ; FERIEN Ticketsystem <helpdesk@ferien-touristik.de>; Sam Jaarsma <Sam.Jaarsma@axisdata.net>; Integrations <Integrations@axisdata.net>; AxisData.Maintenance <AxisData.Maintenance@axisdata .net >; Marc Vila <Marc.Vila@axisdata.net>
Subject: RE: [T#2016093098000214] [Ticket#FER2016093010000325] URGENT - price difference AMTSES0142 - MTS
Hi Viktoras,
We will skip the Weekend notifications LMX /JT/OPOD /FOR because is not possible to deliver the files without a completely regression test.
@Oriol could you please skip the notifications for the TraSo clients on Saturday?
Best Regards
Sergi Sanchez
Integration Manager
Calle Fluvià 1,3º Izda(E-07009) Palma de Mallorca
This message and its attached documents are confidential. If you are not the addressee please inform the sender of this and eliminate this notification and any attached documents, without reproducing or making known their content. Transmission of electronic mail does not guarantee this being secure or free of errors, for which reason we waive any responsibility in this respect.
L.O. 15/1999 (LOPD).- Your personal data is or may be included in a file belonging to AXIS DATA, S.L.U. for keeping mutual communication operative as regards matters stemming from your activity. To practise your rights of access, rectification, cancellation and opposition, you may get in touch with us in writing including a copy of your I.D. card sent to Calle Fluvià 1, planta 3 izq. 07009 Palma de Mallorca, Balearic Islands, Spain.
From: v.bezaras@traso.de [mailto:v.bezaras@traso.de]
Sent: viernes, 30 de septiembre de 2016 17:53
To: Sergio Sánchez <sergio.sanchez@axisdata.net>; xRes Quality <quality@traso.de>
Cc: business-service@ferien-touristik.de ; FERIEN Ticketsystem <helpdesk@ferien-touristik.de>; Sam Jaarsma <Sam.Jaarsma@axisdata.net>; Integrations <Integrations@axisdata.net>; AxisData.Maintenance <AxisData.Maintenance@axisdata .net >; Marc Vila <Marc.Vila@axisdata.net>
Subject: Re: [T#2016093098000214] [Ticket#FER2016093010000325] URGENT - price difference AMTSES0142 - MTS
Hello Sergio,
we have received the file, it looks better now. Can't say that everything is perfect, but definitely looks better. As far as I know our customers will receive full delivery on the weekend. Maybe it's better either to deliver files with the fix, or completely skip the delivery, because otherwise we will process the broken files and we will have broken prices.
Best regards
Viktoras BezarasOn 09/30/16 17:45, Sergio Sánchez wrote:
Good afternoon Jen and Viktoras,
We have fixed this issue and we have already notified the correction of the AMTSES0142 . Could you please check if you received it correctly?
On Monday we will launch a complete regression test in order to be sure that the fix is working well for all the contracts constellations .
After that we will send a Full notification to all clients in order to correct the wrong data sent before. We hope that this will work correctly and at the end of the afternoon all the affected Hotels will be updated
We apologize for the inconveniences
Best regards
Sergi Sanchez
Integration Manager
Calle Fluvià 1,3º Izda(E-07009) Palma de Mallorca
This message and its attached documents are confidential. If you are not the addressee please inform the sender of this and eliminate this notification and any attached documents, without reproducing or making known their content. Transmission of electronic mail does not guarantee this being secure or free of errors, for which reason we waive any responsibility in this respect.
L.O. 15/1999 (LOPD).- Your personal data is or may be included in a file belonging to AXIS DATA, S.L.U. for keeping mutual communication operative as regards matters stemming from your activity. To practise your rights of access, rectification, cancellation and opposition, you may get in touch with us in writing including a copy of your I.D. card sent to Calle Fluvià 1, planta 3 izq. 07009 Palma de Mallorca, Balearic Islands, Spain.
From: Sergio Sánchez
Sent: viernes, 30 de septiembre de 2016 16:26
To: 'xRes Quality' <quality@traso.de>; Customer Support <support@axisdata.net>
Cc: 'business-service@ferien-touristik.de ' <business-service@ferien-touristik.de> ; 'FERIEN Ticketsystem' <helpdesk@ferien-touristik.de>; Sam Jaarsma <Sam.Jaarsma@axisdata.net>; Integrations <Integrations@axisdata.net>; AxisData.Maintenance <AxisData.Maintenance@axisdata .net>
Subject: RE: [T#2016093098000214] [Ticket#FER2016093010000325] URGENT - price difference AMTSES0142 - MTS
HI Jen,
We have identified the issue and is pending to be deployed as hotfix. PBI 31176 .
Meanwhile we will launch corrected notifications in more or less one hour for the affected hotels to FER
Best regards
Sergi Sanchez
Integration Manager
Calle Fluvià 1,3º Izda(E-07009) Palma de Mallorca
This message and its attached documents are confidential. If you are not the addressee please inform the sender of this and eliminate this notification and any attached documents, without reproducing or making known their content. Transmission of electronic mail does not guarantee this being secure or free of errors, for which reason we waive any responsibility in this respect.
L.O. 15/1999 (LOPD).- Your personal data is or may be included in a file belonging to AXIS DATA, S.L.U. for keeping mutual communication operative as regards matters stemming from your activity. To practise your rights of access, rectification, cancellation and opposition, you may get in touch with us in writing including a copy of your I.D. card sent to Calle Fluvià 1, planta 3 izq. 07009 Palma de Mallorca, Balearic Islands, Spain.
From: Sergio Sánchez
Sent: viernes, 30 de septiembre de 2016 16:09
To: 'xRes Quality' <quality@traso.de>; Customer Support <support@axisdata.net>
Cc: business-service@ferien-touristik.de ; FERIEN Ticketsystem <helpdesk@ferien-touristik.de>; Sam Jaarsma <Sam.Jaarsma@axisdata.net>; Integrations <Integrations@axisdata.net>; AxisData.Maintenance <AxisData.Maintenance@axisdata .net >
Subject: RE: [T#2016093098000214] [Ticket#FER2016093010000325] URGENT - price difference AMTSES0142 - MTS
Hi jen ,
Let me check because it seems we are including the Board as Board Supplement in every unit , and this contracts are other structure Unit+Board.
I will let you know as soon as possible when corrected,
Best Regards
Sergi
From: xRes Quality [mailto:quality@traso.de]
Sent: viernes, 30 de septiembre de 2016 15:53
To: Customer Support <support@axisdata.net>
Cc: business-service@ferien-touristik.de ; FERIEN Ticketsystem <helpdesk@ferien-touristik.de>; Sam Jaarsma <Sam.Jaarsma@axisdata.net>; Integrations <Integrations@axisdata.net>; AxisData.Maintenance <AxisData.Maintenance@axisdata .net >
Subject: Re: [T#2016093098000214] [Ticket#FER2016093010000325] URGENT - price difference AMTSES0142 - MTS
Dear support team,
Please look at the following price difference of customer FER (got the last full notification yesterday):
2+0, AMTSES0142 (our term: ACE055), room RMSD00LSB0 (our term: DZS), board AI (our term: A), 21.-26.03.2017 (5 days in March)
Your response: 818.00 EUR
Our calculation: 550.70 EUR
I checked the RatePlan (20160930033356123-OTA_HotelRatePlanNotifRQ-FER-AMTSES0142.x I already informed Alberto. Ferien will need a new full delivery with the old version to get down their quota. FERIEN states that a lot hotels are effected. And please keep in mind that more customers will get full updates tomorrow.ml) and I see all rates for all boards in the RatePlan of board AI. The hole RatePlan is much bigger as usual. So something is wrong here.
Each rate information will override the other information at the moment and the last information wins since the RatePlan is supposed to be only for a specific board since I have four RatePlans with different board supplements in each. I see also a lot duplicated information in the booking rule. Each RatePlan of the file is way to long. So the new delivery is different from your usual deliveries.
I also include a RatePlan of this hotel from September 19th so you can compare and see the differences. I checked the old files and the issue started with the delivery yesterday.
Looking forward hearing from you.
Kind regards / Mit freundlichen Grüßen
Jen Neumann
- xRes Quality Support -
____________________________________________________________ _______________
TraSo GmbH
Nonnenstraße 42 / D-04229 / Leipzig
Tel: +49 (0) 341 - 355 740 20
E-Mail: quality@traso.de
Internet: http://www.traso.de
____________________________________________________________ _______________
Geschäftsführer: Haiko Gerdes
Handelsregister: Amtsgericht Leipzig, HRB 21850
--Mit freundlichen GrüßenViktoras Bezaras- Entwickler -________________________________________________________ TraSo GmbHNonnenstraße 42D-04229 LeipzigTel.: +49 341 355 740 44E-Mail: v.bezaras@traso.deInternet: http://www.traso.de________________________________________________________ Geschäftsführer: Haiko GerdesHandelsregister: Amtsgericht Leipzig, HRB 21850