Hallo Stefan,

kannst du da bitte morgen oder Übermorgen mal einen Blick drauf werfen.

Weiß nicht was es ist, sieht nach einem Netzwerkproblem aus, kann es aber nicht konkretisieren.

Danke

Mit freundlichen Grüßen

Haiko Gerdes
- Geschäftsführer -
___________________________________________________________________________
TraSo GmbH
Georg-Schumann-Str. 294

D-04159 / Leipzig

!!Neue Telefonnummer und Faxnummer – ab sofort!!!
Tel.: +49 341 355 740 - 10 // Fax: +49 341 355 740 - 11

Mobil: +49 172 610 2849

Internet: http://traso.de E-Mail: h.gerdes@traso.de
___________________________________________________________________________
Geschäftsführer: Haiko Gerdes
Handelsregister: Amtsgericht Leipzig, HRB 21850

Von: Pascall [mailto:p.vanmastrigt-kempen@lmx-touristik.de]
Gesendet: Mittwoch, 24. Dezember 2014 15:41
An: notfall@traso.de
Cc: Haiko Gerdes
Betreff: Fwd: Pyton Servicedesk: Update 1412-0189 | Error Het reserveringssysteem is momenteel niet beschikbaar

Dear Traso,

Any news? Clients start to cancel the connection to us because of all the error messages. See below mail from Pyton. You've received a few stadis logs from Pyton last week already.

Kind regards and merry Xmas

Pascall

Verstuurd vanaf mijn iPhone

Begin doorgestuurd bericht:

Van: <noreply@pyton.nl>
Datum: 24 december 2014 15:21:01 CET
Aan: <xres@traso.de>
Kopie: <p.vanmastrigt-kempen@lmx-touristik.de>
Onderwerp: Pyton Servicedesk: Update 1412-0189 | Error Het reserveringssysteem is momenteel niet beschikbaar

Dear Mr., Mrs. XRES,

This is an automatic update regarding your report.

Your message on 17-12-2014 is registered under number 1412-0189 and recorded. Your report covers the following:

------------------------------
ACTION
------------------------------
24-12-2014 15:20 Munnecom, Helmie:
Please some reaction on this matter, clients are complaining that they can't book!
Thanks in advance.

Helmie

23-12-2014 11:56 Munnecom, Helmie:
Hello,

Is there any news or update about this issue?
We have an availability of 40% at the moment and the error appears over 300 times today.

Our technical colleague Mariusz Mielnik is on holiday now, so I can't send you any logs of Stadis.
Thanks in advance for taking care of this.

Regards Helmie

19-12-2014 15:37 Mielnik, Mariusz:
Attached sample trace.

Regards,
Mariusz

18-12-2014 13:21 MAILIMPORT,:
Hi Helmie,

We need Stadis logs from you to cover the problem. You did sent siap logs. I am on the road today and not able to enter the selfservice system.

Can tou send these logs directly to xres@traso.de ?

Thanks for your help

Pascall

17-12-2014 16:44 Munnecom, Helmie:
geeft niet, maar een call om samen touropbeheer te doen is geen probleem. Laat maar weten wanneer het je het beste uitkomt.

Gr Helmie

17-12-2014 16:40 van Mastrigt-Kempen, Pascall:
Oh sorry Helmie. I saw 3 examples in one of your previous mails......wat een kluns ben ik he?

17-12-2014 16:32 van Mastrigt-Kempen, Pascall:
Dear Helmie,

can you send me a logfile of such a request where the answer ist that 'het reserveringssysteem is niet beschikbaar'. We need it to discover the problem.

Thanks,

Pascall

17-12-2014 16:23 van Mastrigt-Kempen, Pascall:
Hi Helmie,
You will need to teach me where I can find the info. I'm not sure where I exactly have to look. Is there a manual for your system? It isn't very complicated, but I just don't get where I see that the last click was at 15:56 f.e.

Maybe we just do a quick call?

I've already forwarded your message to Traso again, that the problem hasn't been solved.

Regards,

Pascall

17-12-2014 16:00 Munnecom, Helmie:
Hi Pascall,

I just look into the error messages and see still this error appearing.
This last click is at 15:56H.

You can see this also in touropbeheer:
http://touropbeheer.waverunner.nl/
username: LX
Password: mastrigt

See also attachment. For us the problem is not solved.

Regards Helmie

17-12-2014 15:46 van Mastrigt-Kempen, Pascall:
Dear Helmie,

Problem has been solved. We have seen many positive responses to your system. Was just a temporarily failure. We suppose it has to do with an update XRES did last night.
------------------------------
------------------------------
REQUEST
------------------------------
17-12-2014 10:42 Munnecom, Helmie:
Hi Pascall,

We see today the error message "Het reserveringssysteem is momenteel niet beschikbaar" appearing a lot on the availability request.
This has a negative impact on the availability of LMX.

Attached you can find some G7 traces.
Please have a look at this. Thanks and let us know when you expect to have this solved?

Regards Helmie

If you have questions or comments in the meantime, please contact us. Please also keep your report number by hand, so we can quickly find your message.

Yours sincerely,

Pyton Communication Services BV / Waverunner / Elsy Arres / Hydra